Question 1

What's the difference between Starter, Growth, and Professional?

Accepted Answer

Starter is free and lets you organize your fleet, people, and assets in one place. Growth ($400/mo) adds daily operations tools like Crew Dispatch, team messaging, service tickets, and document storage. Professional ($800/mo) adds full visibility and control with groups, work sites, preventive maintenance, asset financials, skills tracking, and more. Every plan includes unlimited team members and assets — no per-user or per-asset fees.

Question 2

Are there really no per-user fees?

Accepted Answer

That's right. CrewHero charges a flat monthly rate per team, not per user. Whether you have 5 people or 50, the price stays the same. Add as many team members, crew leaders, and office staff as you need without worrying about the bill going up.

Question 3

Is the Starter plan really free?

Accepted Answer

Yes, Starter is completely free with no credit card required. You get unlimited team members and assets, vehicle and equipment tracking, a team member directory, dashboard, and calendar. It's a great way to get organized before upgrading to Growth for daily operations tools.

Question 4

Can I upgrade or downgrade my plan later?

Accepted Answer

Yes, you can switch plans at any time. Start with Starter for free and upgrade to Growth or Professional when you're ready. There are no long-term commitments or penalties for changing plans.

Question 5

What are add-ons and how do they work?

Accepted Answer

Add-ons are optional extras you can attach to your plan. QR Asset Tag Stickers ($250 per 100-pack) work with any plan. On the Professional plan, CrewHero connects to the GPS provider you already use—EZ Fleet GPS, Samsara, Geotab, and more.

Question 6

How quickly can I get my team set up?

Accepted Answer

Within hours of signing up, you can run your first dispatch. Most teams have everyone on CrewHero within a day or two. You need names, phone numbers, crew names, and basic vehicle info. We help you set up and train your team.

Question 7

Is there a contract or cancellation fee?

Accepted Answer

No. No contracts. Monthly billing. Cancel anytime, with no fees.

Question 8

What kind of support and training is included?

Accepted Answer

Every plan — including the free Starter plan — includes email and in-app support, setup assistance, and access to our help center with video tutorials. We also offer live training sessions for owners and their teams. Contact us for more information at support@crewhero.app

One flat price. Your whole team.